We offer international shipping to selected countries. To place an order please contact us at +966566260149 or info@nusuki.com.sa

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FAQs

Nusuki Hadaya

What is Nusuki Hadaya Website?
It is an e-commerce platform which was created as an expansion of the company and its activities. For years, we have been pleased to represent Makkah’s visitors and all our customers with our gifts and souvenirs to remind you of the spiritual journey. In addition, you can find Minwal’s products, a textile factory specialized with Islamic products, through our website. We are proud that Minwal’s products are labeled with “Made in Madena”. Islamic products, through our website. We are proud that Minwal’s products are labeled with “Made in Madina”.
Where is the office and the shops of Nusuki Hadaya loacted?
Our head office is based in Jeddah, SA. Our shops are located in Makkah, London, Manchester and Kuala Lumpur.
Can I place an order outside Saudi Arabia?
Yes, you can order online through our website and pay using a credit card. However and due to the current situation, we temporarily ship to selected countries internationally. To place an order please contact us at +966566260149 or info@nusuki.com.sa

Shopping

Can I purchase from the website using a smartphone?
Yes, the website through the phone works perfectly and purchases can be done easily.

Shipping & Delivery

What are the cities which the website ship to?
We ship to all the cities inside and outside Saudi Arabia.
How is my order shipped?
After the purchasing of the product is complete, we prepare it carefully and we coordinate with delivery companies to ensure that our customers receive the orders as soon as possible.
How long does the shipping take?
After the method of payment, you have chosen is verified, we will send your order to our warehouse for preparation. Orders will be shipped same or next day. It will be delivered within 5 to 7 working days starting from the date of verifying the order or transferring the money.
What can be done if I was not available to receive the order?
The deliveryman will try to contact you many times and in case he is not able to contact you, you will receive either an email or a text message to clarify how you could receive your order. You can collect your order from the nearest office of the company to your address.
Can I return or exchange my order?
Yes, please visit the Returns & Refunds page for more information about the returning Nusuki’s products.

Payment

Is online shopping on Nusuki website safe?
Online shopping and payment on Nusuki’s website is 100% safe. The website is secured with the Secure Sockets Layer (SSL) protocol which provides privacy and data integrity.
What are the available payment options?
We have two available payment methods via the website; credit cards, and Mada.
Do I need to pay any extra fees for the Customs?
There are no extra fees. Nusuki is in Saudi Arabia and delivery is available to all cities and it does not under go any Customs regulations.